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PHYTOMER products are distributed exclusively in facial salon. To find your nearest facial salon, click here.

In accordance with European regulations, we do not test on animals.

Most of our products have no contraindications for use during pregnancy. However, pregnancy is a very special physiological condition and we recommend that you consult a doctor to confirm the use or application of cosmetic products.

You can find the composition on the label (list of ingredients) on each of our products as well as on the description sheet dedicated to it on the phytomer.com.my website.
We are at your disposal if you wish to obtain more information.

Our products are not positioned to cater for special diets. As a result, we do not claim to be "gluten-free" and do not verify the absence of gluten in our products.

A Breton company, Phytomer manufactures all of its products in its own laboratory in the Bay of Mont-Saint-Michel. We control the entire manufacturing process and use environmentally friendly methods at every stage.

Creating an account is recommended as it will allow you to store your personal details and save time when placing a future order. You will also have access to your personal space and be able to track your orders and modify your personal information. You can opt for the "Quick Order" option, which does not require you to create a Phytomer account, but you will have to enter your personal information again for future orders.

Your personal data is necessary for the processing and delivery of orders and the preparation of invoices. This information is strictly confidential.
In accordance with the French law n°78-17 of 6 January 1978 on data processing, files and liberties, the processing of personal information collected on this site has been declared to the CNIL and any user of the site has the right to access, modify, rectify and delete data concerning him/her must be notified to Phytomer MY c/o Unique Distribution Sdn Bhd customer service by WhatsApp or by telephone on +60 12-984 3359.

If you have lost your password, you can generate a new one automatically:
- - On the login window, click on "Forgot your password".
- Enter your email address
- Click on "Send".
- Receive an email with the subject "[PHYTOMER] Forgot your password".
If you do not receive the email, please check your spam folder.
- In this mail, click on the link to choose your new password
- On the page, enter your new password and click on " Confirm ".

The sale of our products is restricted to the Malaysia.

We recommend delivery to your nearest Phytomer partner spa, this delivery is free of charge. To find out which spa is closest to you, click here. We charge a delivery fee of RM10 for home delivery. This fee is free for purchases of over RM300

Online payment is totally secure and confidentiality is guaranteed. The bank transaction is carried out directly between you and our payment partner. At no time do your banking details pass through the Phytomer website.
For orders delivered to spas, payment will be made directly when the products are picked up at the spa, in accordance with the spa's terms of sale.

You can track the status of your orders and download your invoice at any time on your personal space, heading MY ORDERS / History & details.
If you have not created an account, click on the "Guest Tracking" link that was sent to you in your order confirmation email.

Home delivery: products are delivered to your home within an average of 3 to 5 working days after validation of your order. These times may vary depending on your geographical area
Spa delivery: the products will be made available in your reference spa within an average of 3 to 5 working days, during the opening hours of the outlet.

Any anomaly concerning the delivery must be notified to Phytomer MY c/o Unique Distribution Sdn Bhd customer service by WhatsApp or by telephone on +60 12-984 3359 within 24 hours from the date receipt.

We gladly accept exchangeable and returnable due to manufacturing or shipping defect. Should you encounter item(s) with manufacturing or shipping defects, kindly contact us at +60 12-984 3359 within 24 hours from the date receipt.
Any notification done after 24 hours from the date receipt will not be entertained. Upon receipt of your notification, we will respond to your request within 3 working days.
Upon approval; Please return the item(s) in original packaging and good condition, together with the original sales receipt and/ or invoice in your return for a replacement. A replacement product (subject to availability) or product of the similar value will be shipped within a minimum of 7 working days upon receiving your defective item(s). The original shipping and handling charges, if any, will not be refunded.

If you have not found an answer to your questions, we are at your disposal by phone or WhatsApp at +60 12-984 3359 or by e-mail, through our contact form.